Frequently Asked Questions
Everything you need to know about bringing the ARK elements into your home.
What is the typical shipping timeframe for home decor items?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days. For oversized furniture or fragile ceramics, specialized white-glove delivery may take 2-3 weeks.
How do you ensure fragile items arrive safely?
We take immense pride in our packaging. Each delicate piece is wrapped in premium protective materials and double-boxed to withstand the rigors of transit. If an item does arrive damaged, please contact our support team within 48 hours for a replacement.
What is your return policy for home accents?
We offer a 30-day return window for most items in their original, unused condition. Please note that custom-made furniture, textiles, and final sale items are not eligible for return.
Are your products ethically sourced?
Yes, the ARK elements prioritizes partnerships with global artisans and sustainable manufacturers. We vet our suppliers to ensure fair labor practices and the use of high-quality, long-lasting materials.
Can I request a custom finish or size for furniture?
Many of our signature pieces offer customization options. Please reach out to our concierge team with your specific requirements, and we will provide a quote and estimated lead time for your bespoke order.
Do you offer trade discounts for interior designers?
We welcome partnerships with industry professionals. Registered designers, architects, and stylists are eligible for exclusive trade pricing. You can apply for a trade account through our dedicated professional portal.